Enhancing Employee Job Satisfaction Essay

1.Executive SummaryCommunication problems often become unembellished due to their consequences. If a discussion section set abouts from spicy staff turnover, this often sewer be a singularity of poor discourse between and supervisory program and the team. If the team doesnt s rump what is expected from them, received unclear instruction manual or is non trusted about the over every(prenominal) strategy and why they be asked to do what they do exclusively issues down to poor intercourse they often savor dissatisfied and this tramp result in employees going the backup after a relatively short period of time. some new(prenominal) effort that shadower resign reviewing if in that location argon any plane sectional conversation problems is moo motivation, productiveness and poor business execution. If staff does non receive the information they subscribe to or do not go through appreciated, valued and kept certain they readiness not go the extra mile for their employer. They susceptibility intuitive liveing frustrated and cant look the full point of what they atomic number 18 doing and this in turn leads to poor actance.Open and unconstipated disagreements between managers and the team, much(prenominal) as open conflict or jilted appraisals, ar in like manner a clear sign of communication issues and should be looked into.But suspecting that a departmental issue is down to poor communication is not sufficient to bring breakment about. Once you suspect that there are communication problems how do you look out for sure change you to tar observe them?A good method of identifying if there are communication problems is to talk to the involved parties and try to gain an realiseing about their opinion. wherefore do they think the department under comes? Do they tonicity they make confide all the information and feedback they need to do the craft? What would they change if they could? are their opinions comprehend and accepted? I is important to keep this feedback confidential in browse to ensure that honest feedback is received either through anonymous surveys or through individual conversations with a neutral party such as an HR manager. Another method is to question staff about the things they should hold up, e.g. how their live fits in with the business strategy and why they do what they do. If they are not suitable to answer these questions, it is likely that communication is insufficient or ineffective.Identifying communication problems between managers and staff can be easily identified use above suggestions. By rectifying these major positive impacts on business performance and employee satisfaction can be achieved.A final suggestion on how to identify communication problems between managers and staff is to observe how both parties interact. Are conversations kept courteous and obeisanceful and show trust or are they sharp and without showing signs of a good kin. Body language sh ould also be observed to identify if both parties listen to each other and conk effectively or if information is not taken in and heard or offered effectively. A review of the key communication impart used can also be very valuable, e.g. email should be used for clear step to step instructions to ensure regarding, nevertheless at the same time purport communication face-to-face or per tele mobilise is needed to ensure a relationship is developing and queries can be easily re decided.2.Background of the study To avoid the consequences of job dissatisfaction. Employees pretermit motivation, perform poorly and possess negative attitudes means that they are dissatisfaction on the jobs. These symptoms can forthwith affect a partnerships profit and vision. We should understand the reasons why employees are unhappy at act. Understanding the causes can servicing us find the right solutions.To improve employee motivation and performance, we wonder how to get employees to work with a higher degree of effort. What motivates an employee to perform varies from employee to employee. Some mess work to satisfy needs, meet goals or fulfill accomplishments. Motivation to perform is not a rule that can be enforced it comes from deep down the employee. To inspire motivation, we must create a work environment that encourages employees to feel incite.Improve employees engagement to prevent unhappiness, turnover and even profit dec tunes.To improve teamwork, is to realize the importance of teamwork and become proactive about having colleagues work unneurotic as an important element of the business.We need to improve and enhancing employees job satisfaction, engagement, collaboration and teamwork to resulting in increased productivity. Employees are a companys livelihood. How they feel about the work they are doing and the results received from that work directly impact companys performance and, ultimately, its stability. For instance, if employees are highly actuate an d proactive, they forget do whatever is necessary to achieve the goals as surface as keep track of performance to address any potentiality challenges. Employees lay down low motivation is completely vulnerable to both informal and external challenges because its employees are not going the extra mile to economize the company stability. An unstable ultimately underperforms.3. Introduction and backcloth of Hotel3.1 Introduction & background of Hotel We are one of Hong Kongs best designed hotel are absolute choice for travelers who demand the best short term stay and foresightful term accommodation.Since we opened in 1997, our hotel in central Hong Kong has been recognized by guests and the hospitality industry for its outstanding performance.The 350 guest modes are all tastefully furnished and are completed direct telephone line with voice mail. Our equipped kitchenettes hold microwave, induction cooker and refrigerator and broadband network access are available in our hot el.Location Situated in the heart of Hong Kong Island, superbly located in the mid- take aims commanding spectacular views of Hong Kong Island and capital of Seychelles harbor. It is also a prestigious address that enjoys the proximity to prime business districts of fundamental and Admiralty.Attraction The Hong Kong Park and Botanical Garden are in the proximity, with lush greenery and ample open space nearby Central MTR station and Hong Kongs popular nightspot Lan Kwai Fong are also within 10 minutes walking distance. Well attached by public transport to the main shopping district areas, provide Bay Hong Kong. It is perfectly located in an area with a flux of history, art & culture, and a touch of stylish contemporary. Antique shops, art galleries and designers boutiques divide around, unitedly with high rise office buildings, massive shopping concentre and party venues of Lan Kwai Fong and SoHo.3.2 Hotel Structure The Hotel structure thats pause into two basic groups admin istrative and trading operations. The administrative side of the structure includes such departments as gross revenue and marketing, accounting and human resources. The operations side is generally split further into regimen and beverage and dwells. Both administration and operations report to the general manager.The administrative group is fairly straightforward. Any lead that does not consistently interact with the guests or impact the service level falls into this group. The operations group is a bit more complicated. fodder and beverage, for instance, might include the hotels restaurants, bars, nightclubs, banquets department, catering department and sometimes room service. room might include the comportment desk and front-door personnel, house retention, concierge, guest services and sometimes security and engineering.Human Resources Department The human resources department plays a bouncy role in a hotels efficient operation. The functions of the human resources dep artment are employee recruitment, benefits administration and training. Although the human resources department recruits, interviews, and screens prospective employees, the final hiring end rests within the department in which the potential employee bequeath be working. invoice Department The accounting departments responsibilities are include save financial transactions, preparing and interpreting financial statements and providing the managers of other departments with timely reports of operating results. new(prenominal) responsibilities, carried out by the assistant controller for finance, include payroll preparation, ac-counts receivable, and accounts payable.Rooms Department Responsibilities of the rooms department include reservations, guest reception, room assignment, bring in the status of rooms (available or occupied), prompt forwarding of mail and phone messages, security, housekeeping of guest rooms and public spaces such as lobbies, and say guests questions. This v ery department provides the services guests expect during their stay in the Hotel.The front office is usually considered one of the most important departments in a hotel because that is where the most interaction with the hotel guests takes place. Frequent and consistent communication among front-office functions is critical. Reservations, for instance, must snuff it with the front desk each day about the number of rooms that have been presold. The front desk must communicate with housekeeping staff members to let them know when guests check out. Management for all front-office departments must stress consistent and ghost communication to ensure a smooth-running operation.The housekeeping department is vital to attracting and keeping guests through its role of maintaining top quality decor, cleanliness and service. The housekeeping department includes many another(prenominal) roles in the service staff of a hotel. Aside from room attendants, who tend to room cleanliness, the depa rtment includes gardeners, maintenance men, bellhops, laundry staff and floor managers, as well as, occasionally, customer service professionals. provender and Beverage Department Food and beverage department is to provide food and drink to a hotels guests. Arrange multiple events scheduled for the guest. A coffee shop, gourmet restaurant, room service, banquet halls and function rooms where food and beverages are served. This department is an full place in the hotel which is responsible for the systematic and the actual Service of food and beverage to the general public or customers as per the order in any F &B outlets.Marketing and Sales Department The marketing and sales departments managers who make up the marketing and sales department are sales, or the snitching of the hotel facilities and services to individuals and groups. Sales managers sell rooms, food, and beverages to potential clients through advertising, attendance at association and conference meetings and direct c ontacts. The marketing and sales department is also removed from most of the day-after-day operational problems faced by other departments. The division of work among the sales managers is based on the type of customers a hotel is attempting to attract.Engineering Department The engineering departments responsibilities include preventive maintenance repair replenishment improvement and fitting to furniture, fixtures, and equipment and ensuring uninterrupted provision of utilities (gas, electricity, water). Preventive maintenance involves procedure checks and inspection of the key components of all equipment. Maintenance of recreational facilities may be part of the engineering departments responsibilities. the engineering departments responsibilities include preventive maintenance repair replacement improvement and modification to furniture, fixtures, and equipment (FFE) and ensuring uninterrupted provision of utilities (gas, electricity, water).Organization Chart adjunct I4.M ethodologies 4.1 Questionnaire (anonymous)A staff questionnaire is an effective tool used to find out what the employees feel about the organization, it policies, work environment, job responsibilities, co-workers, superiors etc. In any work environment, it is important for the upper management to be aware of what its staff wants and expects this will lead to better retention of employees and a mutually productive relationship between the staff and the boss.Staff questionnaires to discover what are employees really thinking. These are completed on an anonymous basis usually once or twice a year. Because the employees cant be identified we are more likely to get honest answers. This information can be revealing it may also help to tackle hidden problems apace and, more importantly, before staff gets blown out of proportion.Sample of Questionnaire Appendix II5.Analysis & finding of current problems5.1Problems in communications Some employees might also be afraid or not feel soothin g to speak up about problems they are having with other co-workers. Some employees might think that if they speak up about trouble they are having they will be frowned upon for future projects.5.2Employees initiative and commitment Some employee not uncoerced to handle multiple tasks, responsibilities and take on new challenges. Hidden intimacy in and no enthusiasm for the job and completes assignments slowly and non-efficiently. Not able to adapt to new situations and changing work priorities and responsibilities when needed.5.3Employee job dissatisfaction Staff expects to get a commensurate reward. The wage should be fair, reasonable and equitable. Employees who feel stuck in their job position are less motivated to maintain high productivity. Managers with poor leadership skills tend to offer shrimpy feedback on employees performances.5.4Inter-department conflicts A manager or employee will know an important piece of information, and withdraw that because he knows it, then ev eryone else must know it as well.5.5Employees behavior Employees feel threatened by fellow employees, experience workplace burnout, lack respect for management and feel unappreciated.6. ConclusionBusinesses without effective staff communication suffer from lost profits, poor productivity and poor employee morale. In order to solve many business problems, employees need to be able to collaborate and cooperate effectively. Good communication can encourage employees to work harder, solve problems together and work towards a common goal. It is the job of every supervisor, manager or boss to make sure employees are communicating effectively.If a department suffers from high staff turnover, this often can be a sign of poor communication between and supervisor and the team. If the team doesnt understand what is expected from them, received unclear instructions or is not sure about the overall strategy and why they are asked to do what they do all issues down to poor communication they of ten feel dissatisfied and this can result in employees leaving the business after a relatively short period of time.Another cause that can justify reviewing if there are any departmental communication problems is low motivation, productivity and poor business performance. If staff does not receive the information they require or do not feel appreciated, valued and kept informed they might not go the extra mile for their employer. They might feel frustrated and cant see the point of what they are doing and this in turn leads to poor performance.Employees feel dissatisfied with their jobs at one point or another. Some employees leave their jobs for better opportunities, while others choose to stay. Employees with low job satisfaction can negatively affect a company because they typically lack motivation, perform poorly and possess negative attitudes. These symptoms can directly affect a companys bottom line. Managers should understand the reasons employees are unhappy at work. Underst anding the causes can help managers find the right solutions.One of the primary reasons for job dissatisfaction results from companies underpaying workers. The stress of paying bills with check income causes many workers to feel dissatisfied with their jobs.A lack of career emersion and advancement is another reason why employees are dissatisfied at their jobs. Employees who feel stuck in their job position are less motivated to maintain high productivity than those who do not. Workers feel valued when employers include them in their long-term plans and show their appreciation through promotions. Employees who move up in an organization and receive just compensation to reflect their backing and responsibility changes usually commit themselves to the company for the long term.A lack of interest in the work is another reason why employees are unhappy. Most employees want to perform job duties that are engaging and challenging. unglamorous work causes an employee to experience bore dom. Bored and unchallenged employees experience little motivator to concern themselves with workplace productivity. The nature of employees work accounts for the most situational influence in workplace satisfaction.A key reason employees perform poorly in the workplace is poor management. Managers with poor leadership skills tend to offer little feedback on employees performances. Micromanaging and dictating to employees instead of motivating them can cause a cliff in employee productivity.Poor communication is one of the main causes of conflict between employees in the workplace. This can result in a difference in communication styles or a failure to communicate. For example, a manager reassigned an employees task to the employees co-worker but failed to communicate the reassignment to the employee. This may cause the employee to feel slighted, which can transform into animosity among the two employees and the manager. Failing to communicate in the workplace may cause employees to make incorrect assumptions and believe workplace gossip. Poor communication in the workplace not entirely causes conflict but decreases productivity and employee morale.